NW Tote Solutions Rental Agreement
Last Updated: September 2026
Thank you for choosing NW Tote Solutions! We are committed to making your move easier with our reusable moving totes and equipment.
By making a reservation, submitting payment, accepting delivery, or using our equipment, you agree to the terms below.
What's Included
Your rental may include:
All rental items remain the property of NW Tote Solutions.
Rental Period
Your rental begins on the scheduled delivery date and ends on the scheduled pickup date selected at booking.
You are responsible for all rented equipment from the time it is delivered until it has been picked up and inspected by NW Tote Solutions.
Payment
Payment is due before delivery unless other arrangements have been made.
Reservations are not guaranteed until payment is received.
We reserve the right to cancel or reschedule a delivery if payment has not been completed.
Delivery & Pickup
To help us serve you efficiently:
Please ensure safe and reasonable access to the delivery location.
Someone should be available if access instructions are needed.
Additional service fees may apply if delivery or pickup cannot be completed due to:
Your Responsibilities
We ask that you:
✅ Use the equipment only for moving and storage purposes.
✅ Keep all equipment secure and protected from theft, loss, and damage.
✅ Return all equipment in substantially the same condition as received, normal wear and tear excepted.
✅ Notify us promptly if any equipment becomes damaged, lost, or stolen.
Late Returns
If equipment is not available for pickup on the scheduled date:
Lost or Damaged Equipment
Customers are responsible for the replacement cost of equipment that is lost, stolen, destroyed, or damaged beyond normal wear and tear.
Current replacement fees:
Item
Replacement Cost
Moving Tote
$20 each
Tote Lid
$10 each
Dolly
$50 each
Forearm Forklifts®
$25 per set
Replacement pricing may change over time based on market costs.
Cleaning
Please return equipment free from excessive dirt, debris, liquids, paint, chemicals, or other contaminants.
Equipment requiring excessive cleaning may be subject to a cleaning fee.
Cancellations & Refunds
Cancel 48 hours or more before delivery for a full refund.
Cancellations made less than 48 hours before delivery may be subject to a cancellation fee.
Same-day cancellations may not be eligible for a refund.
Safety Notice
Moving, lifting, and carrying items can involve risk.
Customers are responsible for using rented equipment safely and exercising reasonable care when lifting, stacking, transporting, and handling totes or other moving equipment.
Liability
While we work hard to provide quality equipment and reliable service, NW Tote Solutions is not responsible for:
Damage to personal property
Items placed inside rented totes
Delays caused by weather, traffic, accidents, vehicle issues, or other events beyond our control
Indirect or consequential damages related to equipment use
Equipment Condition
Please inspect your equipment upon delivery.
If you notice missing or damaged items, notify us within 24 hours so we can address the issue promptly.
Electronic Acceptance
By completing an online reservation, submitting payment, accepting delivery, electronically signing, or using our equipment, you acknowledge that you have read and agree to this Rental Agreement.
Governing Law
This agreement is governed by the laws of the State of Oregon.
Any legal disputes related to this agreement shall be resolved in Washington County, Oregon, unless otherwise required by law.
✅ Agreement Confirmation
By checking the box at checkout and placing your order, you acknowledge that you have read, understood, and agreed to the NW Tote Solutions Rental Agreement and Terms of Service.
[ ] I agree to the Rental Agreement and Terms of Service
